IT Outsourcing Market in India 2020

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Netscribes (Research on Global Markets)

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Market Scenario

Market insights With the turn of the twenty first century, India emerged as a global sourcing destination for IT-related functions, as well as BPO. Low cost, technological competence, access to a competent talent pool, and a supportive policy framework are driving the Indian IT outsourcing market. In terms of revenue, the IT outsourcing market in India was valued at INR 5,649.47 Bn in 2019 and is estimated to reach INR 8,830.14 Bn by 2025, expanding at a CAGR of 7.25% during the 2020-2025 period. Market segmentation based on type: The IT outsourcing market in India is segmented into IT services and packaged software. The market was dominated by the IT services segment, which accounted for 89.70% share of the market revenue in FY 2019. Increased demand for infrastructure service and Cloud service outsourcing contributed to the large share of this segment. The packaged software segment is estimated to develop rapidly over the forecast period. India’s proficiency in SMAC (social, mobility, analytics, cloud) technologies is expected to fuel the growth of this segment. India is likely to emerge as a leading provider of various software including fintech, SaaS and network security in the coming years. Market segmentation based on industry vertical: Key industries served by the Indian IT outsourcing companies include banking, financial services, and insurance (BFSI), hi-tech/telecommunication, manufacturing and healthcare. BFSI emerged as the largest industry segment, accounting for 55.65% of revenue share in FY 2019. India’s aim of achieving a cashless economy with the aid of digital banking and fintech solutions has allowed steady growth of the BFSI segment. The healthcare segment is projected to expand at a CAGR of 12.00% during the FY 2020-FY 2025 period. The healthcare industry is at the cusp of a digital revolution, resulting in a colossal demand for technology-enabled products and services including telehealth, telemedicine, healthcare analytics and electronic health records (EHR). Market segmentation based on export destination: The U.S., U.K. and Europe are among the major countries and regions that outsource IT services from India, owing to price advantage and flexibility. With growing digital capabilities, India has leapfrogged from being a service provider to a developer of innovative software based on frontier technologies. The IT outsourcing market in India generated a revenue of INR 3,499.28 Bn from the U.S. Moreover, China, Japan, and ASEAN countries are likely to offer lucrative opportunities to IT outsourcing companies in India. Market influencers: The phenomenal enhancement of digital infrastructure in India played an instrumental role in driving the IT outsourcing market. Penetration of the internet and high-speed internet connectivity, and establishment of innovation centers in software technology parks of India (STPI) units and special economic zones (SEZs) have propelled market growth. Furthermore, Indian IT companies are offering training on disruptive technologies like automation, analytics, AI, machine learning and IoT in order to build a digitally skilled workforce. However, the growth of global in-house centers and reduced global IT spending have been keeping the market from progressing. The economic meltdown and complex geopolitical environment are projected to impede its growth further. Impact of COVID-19: The COVID-19 pandemic has led to an unprecedented economic turmoil across the world and the IT outsourcing market in India is not expected to be resilient to its impact. Global business are likely to trim down their IT budget as part of their cost-cutting strategies. Stringent measures taken by enterprises to reduce discretionary spending are projected to affect the conversion of new deals in pipeline, assignment of new contracts and delay contract renewals. On the other hand, existing projects are likely to face a reduction in billable employees, affecting price negotiations. However, as enterprises focus on business continuity plans (BCP) for remote working, the demand for Cloud infrastructure services and security software is expected to pick up. Competitive landscape The IT outsourcing market in India is led by established players, collectively accounting for more than 50% revenue share of the market. These players provide a comprehensive range of services and solutions to their huge customer base present across the globe. In addition to these large players, the market has a significant presence of numerous mid-level, emerging, and small players. The leading IT companies in India have been focusing on strengthening their digital capabilities through inorganic growth strategies. Companies like Infosys Limited, Wipro Limited, Tata Consultancy Services Limited and HCL Technologies Limited have acquired start-ups and niche players with exclusive capabilities in digital technologies. Companies covered • HCL Technologies Limited • Hexaware Technologies Limited • Infosys Limited • Larsen & Toubro Infotech Limited • Mindtree Limited • Mphasis Limited • Tata Consultancy Services Limited • Tech Mahindra Limited • Wipro Limited • Zensar Technologies Limited

Table of Contents

Chapter 1: Executive summary Chapter 2: Socio-economic indicators Chapter 3: Introduction 3.1. Market definition and structure 3.2. Different types of outsourcing 3.3 Different models of outsourcing Chapter 4: Market overview: IT-BPM market in India 4.1. IT and BPM market – overview 4.2. Contribution of the IT and BPM industry to India’s GDP 4.3. IT and BPM market in India (FY 2010-FY 2019) 4.4. IT export in India (FY 2010-FY 2019) Chapter 5: Market overview: IT outsourcing market in India 5.1. IT outsourcing market in India – overview 5.1.1. Market size and growth forecast 5.2. Attractiveness index of India Chapter 5: Market segmentation: IT outsourcing market in India 6.1. IT outsourcing market in India – segmentation based on type 6.1.1. India IT outsourcing market share based on type (%) (FY 2019-FY 2025) 6.1.2. India IT services outsourcing market revenue (FY 2016-FY 2025) 6.1.3. India packaged software outsourcing market revenue (FY 2016-FY 2025) 6.2. IT outsourcing market in India – segmentation based on industry vertical 6.2.1. India IT outsourcing market share based on industry vertical (%) (FY 2019-FY 2025) 6.2.2. India IT outsourcing market revenue from BFSI (FY 2016-FY 2025) 6.2.3. India IT outsourcing market revenue from hi-tech/telecommunication (FY 2016-FY 2025) 6.2.4. India IT outsourcing market revenue from manufacturing (FY 2016-FY 2025) 6.2.4. India IT outsourcing market revenue from healthcare (FY 2016-FY 2025) 6.2.5. India IT outsourcing market revenue from other industries (FY 2016-FY 2025) 6.3. IT outsourcing market in India – segmentation based on export destination 6.3.1 India IT outsourcing market revenue from the U.S. (FY 2016-FY 2025) 6.3.2 India IT outsourcing market revenue from the U.K. (FY 2016-FY 2025) 6.3.3 India IT outsourcing market revenue from Europe (FY 2016-FY 2025) 6.3.4 India IT outsourcing market revenue from Asia (FY 2016-FY 2025) 6.3.5 India IT outsourcing market revenue from RoW (FY 2016-FY 2025) Chapter 7: Market influencers 7.1. Market drivers 7.2. Market challenges Chapter 8: Impact of COVID-19 8.1. COVID-19 exposure of IT outsourcing centers: India vs. other countries 8.2. Impact on contracts 8.2.1. Impact on IT services outsourcing 8.2.3. Impact on packaged software outsourcing Chapter 9: Market trends Chapter 10: Competitive landscape 10.1. Distribution of players 10.2. Strategic overview 10.3. HCL Technologies Limited 10.3.1. Company information 10.3.2. Business description 10.3.3. Products/services 10.3.4. Key people Note: Similar information areas covered for the remaining companies 10.4. Hexaware Technologies Limited 10.5. Infosys Limited 10.6. Larsen & Toubro Infotech Limited 10.7. Mindtree Limited 10.8. Mphasis Limited 10.9. Tata Consultancy Services Limited 10.10. Tech Mahindra Limited 10.11. Wipro Limited 10.12. Zensar Technologies Limited Chapter 11: Recent developments Chapter 12: Appendix 12.1. Research methodology 12.2. About Netscribes 12.3. Disclaimer


This research report involves complete picture of the market with the help of in-depth secondary and primary research. This research report studies several aspects of the market and analyze vital industry influencers. Extensive secondary research has been conducted using paid as well as open access data sources in order to gather information on the market and parent market. These key findings are then analyzed and validated with the help of in-house data models and primary discussions with key industry participants and experts across the value chain


Research Tools and Models

  • Top-Down Approach and Bottom-Up Approach
  • QFD Modeling for Market Size and Share Calculation
  • Regression, Variable and Impact Analysis
  • Penetration Modeling

Qualitative Research

  • It comprises briefing about market dynamics and business opportunities and strategies.
  • Finally, all the research findings are validated through interviews with in-house industry experts, freelance consultants and key opinion leaders etc.

Quantitative Research

It involves various mathematical tools, models, projection, and sampling techniques. It involves following steps:

  • Identification of market variables and market size derivation
  • Assessment of future prospects, opportunities and market penetration rates by analyzing product commercialization, regional trends etc.
  • Evaluation historical market trends and derivation of present and future year-on-year growth trends

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